Guest policy
Short, and worth reading before your first appointment. It exists so every guest gets their full time on the table.
Before your treatment
- Availability
- We do not offer deep-tissue massage. All treatments are designed to be therapeutic, relaxing and safe within our scope of practice.
- Arrival
- Please arrive 15–20 minutes early to complete intake forms, use the restroom, and ease into your appointment.
- Lateness
- Late arrivals may result in a shortened session to avoid impacting the next guest. The full service fee still applies.
- Communication
- Your comfort matters. Tell your therapist about any discomfort, preferred pressure, sensitivities, medications, or topical products you have used.
- Shower
- An outdoor shower is available by request for guest use before or after treatment. Swim attire is required.
Cancellation and rescheduling
- Notice
- We kindly request 24–48 hours' notice to cancel or reschedule.
- Late cancellation
- Appointments cancelled inside 24 hours may incur a fee of 50% of the service amount.
- No-shows
- Missed appointments without notice are charged the full service fee.
- Card on file
- A valid card may be required to reserve an appointment.
Satisfaction and follow-up
Your experience matters. If you are unsatisfied with your treatment, get in touch within a few days so we can discuss a resolution or arrange a redo where that is appropriate. This almost never comes up — but the door is open.