Frequently asked questions

The studio is open Tuesday to Friday only and takes one guest at a time, so the calendar fills faster than a larger spa's would. A week or two ahead is sensible in high season; a few days is usually enough otherwise.

Same-day openings do happen. Call and ask — it is the fastest way to find out what is left.

We ask for 24 to 48 hours' notice to cancel or reschedule. Appointments cancelled inside 24 hours may incur a fee of 50% of the service amount, and missed appointments without notice are charged in full.

A valid card may be required to reserve an appointment.

Fifteen to twenty minutes before your appointment. That gives you time to complete intake forms, use the restroom and actually arrive rather than rushing straight onto the table.

Late arrivals may mean a shortened session so the next guest is not affected, and the full service fee still applies.

[CONFIRM. This is a one-therapist studio, so the honest answer is usually that you offer back-to-back appointments rather than simultaneous couples treatments — and whether you can bring in a second licensed therapist with notice. Say whichever is true for you.]

[CONFIRM. If you offer a package — for example a 60-minute massage plus a 60-minute facial at a set rate — describe it here and add it to the treatment pages. It is one of the most searched questions for a studio that does both.]

Yes. Gift cards are available online and can be used against any treatment on the menu.

[CONFIRM. Most independent studios in Hawaii do not bill insurance directly but can provide a receipt for reimbursement, and many accept HSA/FSA cards where a treatment has been prescribed. State your actual position — people search for this.]

[CONFIRM. Whichever you choose — gratuity welcome, or rates inclusive with no tipping — say it plainly here so nobody has to guess.]

Three massages — Hawaiian Lomi Lomi, Organic (Swedish) and Vital Recovery with CBD — and three facials: True Radiance, the medical-grade Carboxy facial, and the Kāne facial for men. Full descriptions and rates are on the massage and facials pages.

No. Every treatment here is designed to be therapeutic, relaxing and safe within our scope of practice. Pressure is customised — light, medium or firm — and the Vital Recovery massage is the most therapeutic option on the menu, but deep tissue is not something we offer.

If deep tissue is specifically what you need, it is better to know that before you book than after.

Honua Hawaiian Skincare and CO2Lift by Lumisque. Honua's formulas are botanically rich and island-grown, built on traditional Hawaiian healing practice. CO2Lift is medical-grade carboxy technology.

Both lines are clean and sustainably sourced, with no harsh chemicals. Massage oils are organic and locally sourced from Hawaii growers. If you have a sensitivity or prefer fragrance-free, say so when you book.

Anything that affects your comfort: pressure preference, sensitive areas, injuries, allergies, medications, and any topical products you have used recently — retinoids and recent sun exposure matter a great deal for facials.

Speaking up mid-treatment is welcome and never rude. “Lighter”, “more” and “stay there” are all useful.

No. Treatments here are inspired by Hawaiian Lomi Lomi traditions and offered as wellness and relaxation services. They are not intended to diagnose, treat or cure any medical condition. If something needs a doctor, see a doctor.

7186 Aina Pono Street in Kapaʻa, on Kauai's East Side — about ten minutes from Wailua and twenty from Līhuʻe. The studio is by appointment only, so there is no drop-in reception; you will have the space to yourself.

Get directions.

Yes — an outdoor shower is available by request, before or after your treatment. You will need swim attire to use it. Mention it when you book so it is ready for you.

Yes. Hawaii massage therapist licence MAT-16214, beauty operator licence BEO-211471, and massage establishment licence MAE-3453. All three can be checked on the state's professional licensing search.

Contact us within a few days and we will talk it through and arrange a resolution, or a redo where that makes sense. It very rarely comes up, but the door is open.